As an Azure Customer Experience Engineer, you will play a pivotal role in ensuring our Azure customers receive world-class support and engineering solutions. You'll collaborate closely with Customer Success Account Managers, Cloud Solution Architects, and Azure engineering teams to resolve complex technical issues and enhance customer satisfaction.
Responsibilities
- Technical Expertise. Utilize engineering tools and customer feedback to identify product issues and drive improvements. Lead discussions on service enhancements and share best practices with customers and partners.
- Customer Solution Lifecycle Management. Conduct health checks and provide guidance on optimizing customer environments. Manage complex escalations and perform deep root cause analyses to improve platform reliability.
- Relationship Management. Act as the voice of the customer within Azure, advocating for customer needs and driving resolutions with product and engineering teams. Lead engagements on customer-driven product changes and feature requests.
Qualifications
- Experience. Minimum 8 years in IT support with at least 2 years in cloud technologies. Proven ability to resolve complex technical issues across diverse teams.
- Communication. Strong interpersonal skills with the ability to articulate technical concepts to various audiences. Passionate about delivering exceptional customer experiences.
- Skills. Familiarity with cloud computing technologies such as Core IaaS, Data Platform, Azure PaaS Services, and Identity & Authentication. Experience with automation languages like PowerShell, Python, or C# is a plus.
Additional Information
- Culture. Join a team that values diversity, inclusion, and empowers its members to achieve their career goals in a collaborative environment.
- Security Requirements. Candidates must meet Microsoft, customer, and government security screening requirements.
Apply Today
If you are customer-obsessed, technically proficient, and passionate about cloud computing, join us in creating extraordinary support experiences that drive customer success on Azure.