While Playwright support unified service desk application testing

Hi Muzaffar,

Yes, Playwright can be used to automate testing for Unified Service Desk applications, especially if they are web-based or use web technologies. It works well with CRM systems and can help streamline your testing process.

To automate testing of USD applications for windowsusing Playwright, you would typically need to go through separate process like writing scripts accordingly as there is no inbuilt support. Can you consider winappdriver, autoit, sikuli, codedui. These tools provide more specialized support for automating Windows applications and may be better suited for automating USD

Hi Lokesh,

While Playwright support windows applications.?

USD is Windows application.

Yes, Playwright supports automated testing of Unified Service Desk applications using CRM. You can use Playwright to interact with the Unified Service Desk UI, as well as the CRM data. 

Here is an example of a Playwright test in python that creates a new ticket in Unified Service Desk:

import playwright

def test_create_ticket():
    browser = playwright.chromium.launch()
    page = browser.new_page()

    page.goto("https://my-unified-service-desk.com/")
    page.fill("#username", "myusername")
    page.fill("#password", "mypassword")
    page.click("#submit")

    page.wait_for_element("#new-ticket")
    page.click("#new-ticket")

    page.fill("#subject", "My new ticket")
    page.fill("#description", "This is my new ticket description")
    page.click("#submit-ticket")

    assert page.text("#ticket-id") != ""

browser.close()

This test will open the Unified Service Desk website, login, and create a new ticket. The test will then verify that the ticket was created successfully by checking the ticket ID.