JITBIT Helpdesk In SharePoint

What is JITBIT helpdesk?

JITBIT is a complete web based helpdesk software to track and manage your support ticket, also integrated with your email system. Some of the API below.

Manage Tickets(Create/Update)
Manage Users(Create/Update)
Manage Articles
Custom Fields

Let’s get started to create base 64 token to pass the authorization header to fetch the results from JITBIT

Code

var authheader = function(username, password) {
return "Basic " + btoa(username + ":" + password);
}

Btoa – helps to encode a string into baase-64

var auth = authheader(‘admin’, 'admin’);
Console.log(auth); You can pass into API call authorization header like this "headers": {
"authorization": auth //encoded values from the above script
},

Full Code

<script src="https://ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js"></script>
<script>
var authheader = function(username, password) {
return "Basic " + btoa(username + ":" + password);
}
var auth = authheader(‘admin’, 'admin’);
console.log(auth);
</script>

Result

API references https://www.jitbit.com/helpdesk/helpdesk-api/

This blog helps to authenticate the API to your application to fetch the information